FAQs
Ordering
How can I get the sculpture I want?
How can I get the sculpture I want?
To get started, you can browse our products. All of PREMIER sculptures could be customized according to your any requirements! If the options don’t satisfy you, you can email us: info@premiersculpture.com
Someone from our team will carefully review your request and help determine which sculpture might be the best fit for your project. Each order is tailored to you by an art consultant. No mass-production. No shortcuts.
Can I talk to my sculptor?
Can I talk to my sculptor?
Absolutely! You will be connected with PREMIER SCULPTURE art advisor once they review & accept your request.The beauty of customization is that you can get any artwork & sculpture personalized for you! you can get a sculpture of a custom object or anything else. If you have a question, contact us.
How long does it take to get a custom sculpture made?
How long does it take to get a custom sculpture made?
It depends on the complexity & size of your request and the sculpture you choose. Most sculptures can usually finish within 40 days. This does not include some special (Including without limitation the large-scale sculptures)
On average, it takes 12-14 weeks from start to delivery. We highly recommend getting started as early as possible.
How much does a custom sculpture cost?
How much does a custom sculpture cost?
There are sculptures of varying prices. The total cost incorporates the size & details of your project, materials, and shipping. For more info on pricing, contact us.
What if l don't like it?
What if l don't like it?
As your sculpture comes to life, your artist will provide progress updates. It is only shipped once you are 100% satisfied and you approve it. See the question "What does the process look like?" for additional information.
Shipping
Do you ship internationally?
Do you ship internationally?
Yes,we are able to ship our products overseas,but there will be an additional shipping fee based on the product size and shipping address.
What if something happens during shipping?
What if something happens during shipping?
We offer both free shipping and expedited shipping. Whichever option we choose, your sculpture will be packaged & transmitted with utmost care and we take all steps to ensure it arrives perfectly & unharmed during transit. Read the refund policy.
What is your return policy?
What is your return policy?
All returns must be authorized prior to shipment, please click here to know the return policy
How to track my order?
How to track my order?
As soon as your order has been shipped, we’ll notify you by email and provide you with the tracking information for your package!
Is expedite shipment available?
Is expedite shipment available?
PREMIER SCULPTURE also offer expedited shipping for rush orders and orders delivered to Hawaii, Alaska, Puerto Rico, Canada other countries with additional shipping fee.
❗Regarding additional cost for Expedited Shipping, please email us (info@premiersculpture.com), we will offer you the quotation within one business day.
Others
What does the process look like?
What does the process look like?
In most cases, the sculptor will first create a drawing of your soon-to-be sculpture. This is to ensure the theme is the way you like it - it includes considerations such as: pose, position, proportions, style, and more. You can pay to get 3D drawings if you want.
During this phase, there is often a lot of communication between the sculptor & client to make sure the creative details are correct.
Once you provide the green light on the version, then the actual thing will be created.PREMIER SCULPTURE Art Advisor will walk with you through the details each step of the way.
What about installation?
What about installation?
Some sculptures are ready to display once you open the package, such as a table-top sized sculpture. Other sculptures, particularly larger ones, will require installation.