Refund policy

At premiersculpture.com, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we make the return process as easy as possible. Please read our return&refund policy carefully.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted. 

 All returns must be authorized prior to shipping, and you must follow the returns policy to qualify for a return.

2. Non-returnable items:

· Due to the particularity of customized products, customized products are NON-returnable.

· Any item that has been altered or installed

· Any item that is not in resalable condition

· Any item that is not in its original packaging

· Any item without a prior return authorization

NOTICE: Metal and stone finishes can have minor, natural defects inherent in the raw material, as well as variations in color and texture, which may not match samples or renderings shown to Buyer at the time of consultation. All sculptures are hand made and small imperfections in the finish may occur as  a natural, uncontrollable characteristic of the fabrication process. Natural aging processes may affect the look and color of unpainted or non-powder coated metal, including but not limited to natural patinas for bronze. These imperfections shall not be considered defects.

Returns will be accepted within 14 days after delivery.

Custom and special orders may not be returned. The cost of return shipping is the responsibility of the customer. However,we are happy to assist with shipping logistics upon request.

Items must be in "as-new" condition. If damage is evident, PREMIER SCULPTURE reserves the right to charge a reasonable restoration charge.

Pending inspection, a credit or refund will be issued for the item value less a 50% restocking fee.

Please know that it is an international deal, It is also unfair to customers who needed to pay a high transportation cost for return these sculptures.We wish we can communicate when unexpected conditions are happened.

All items are quality checked before being sent out for delivery. Unfortunately, despite all good intentions, errors can sometimes occur. 

If the item you receive is wrong, damaged or faulty from PREMIER SCULPTURE made, we will do everything we can to make sure this is rectified.

Damaged &Quality Issues

 You must inspect the package for damage before signing the delivery receipt or proof of delivery. Upon delivery of the Goods, you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped or are defective through faulty material or factory workmanship. You must notify us by writing to us through email at info@premiersculpture.com within 48 hours from the date of received.

Any measurement concerns, inconsistencies, color differentiation, damages, and imperfections and the like, must be brought to attention prior within the first week of receiving the product. After that time such concerns will not be considered as reasons for refund, partial reimbursement, replacement or repair. Installation of the product constitutes the customer’s acceptance of all applicable terms and confirmation that the product has been inspected, approved, and received in satisfactory condition without any visible issues or defects.

Custom color cannot be guaranteed to be 100% exact due to media difference come up, lighting come up and chemical reaction period.

Damaged Products:

1.Please email us within 48 hours of receiving the goods with three clear photos of the damaged item and packaging at info@premiersculpture.com. Our professional customer service team will do a series of quick damage assessments (Repair, Exchange, Return) and fully assist you with the specific process.

2. Your item must be unused and in the same condition thatyou received it.

3. Your items must be in original packaging.

4. Your item must be returned to us in original condition within 14 days of receipt.

Quality Issues:

1. Items with quality issues can only be exchanged (no returns or refunds)

2. If there are any problem of products, please email us info@premiersculpture.com with three clear photos of the item and packaging within 48 hours of receiving the goods. Our professional customer service team will fully assist youwith the exchange process.

3. Your item must be unused and in the same condition as when you received it.

4. Your items must be in original packaging.

FOR ALL CUSTOM PRODUCTS:

Due to the particularity of customized products, customized products are NON-returnable.

 

Return Shipping Charges

If the return is caused by consumer, consumer will be responsible for the shipping cost. The exact cost depends on the courier company you choose. If the goods received are damaged or incorrect due to our fault,consumers do not need to bear the shipping costs. After the application is submitted, we will provide the return address by email.

 

Refund

If your return is approved, you will receive your refund within about 10 business days, depending on the issuer's policy. We charge a flat fee of 20% of the original purchase price for all returned products.

Any products returned without authorization, to the wrong location, or as damaged or unsalable will be subject to additional fees, which will be deducted from your final refund.

 

Cancellation Policy

Please take extra care when placing orders to ensure that all order details including the dimensions and design are accurate and to your satisfactions. We accept cancellations before the product is shipped or produced.

If the order drawings are not confirmed before, you will receive a full refund.

Once the drawings are signed and approved, we will begin production immediately. Cancellations after drawing approval will be subject to a 15% fee.

If you request to cancel the order when the product is near completion and it’s too late to cancel, you would be charged a 30% restocking fee for canceling order.

We cannot cancel the order if the product has already shipped.

 

NOTE: The policies in this section apply only to merchandise purchased using www.premiersculpture.com . We are unable to accept returns purchased in any retail store or any other website.

 

CONTACT US:

Email Address: info@premiersculpture.com

Toll Free Contact Number: +1 (833)989-5666

Address: 7351 McGuire Ave, Fontana, CA 92336